News Items

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What standards can you expect? (Nov 2014)

 

Find out about the standards that you can expect from hospitals, GP’s, dentists, care homes and care that is provided in your own home here.

 

International Community Organisation of Sunderland (Nov 2014)

 

SpeakOut is pleased to welcome the International Community Organisation of Sunderland (ICOS) as new SpeakOut members. To view all of our members click here. To apply to become a member, click here.

 

Why is the NHS so bad at responding to complaints? (Nov 2014)

 

Susan Maddock, Labour parliamentary candidate for Torbay claims there are four core barriers.

 

 

Mental health still 'Cinderella' service (Nov 2014)

 

Mental health remains the Cinderella of public health issues as it still does not get the attention it deserves from policymakers and there is too little focus on preventive measures, it has been claimed.

 

 

NHS bosses call for ‘radical upgrade’ of services (Nov 2014)

 

The NHS requires a radical transformation in the way care is provided if it is to meet the health challenges of modern society and ease the financial strain on the service, a major report has concluded.

 


Healthwatch Bulletin (Oct 2014)

 

CQC’s latest bulletin for Healthwatch is available here.

 

New Handbooks for Inspecting Services Published (Oct 2104)

 

CQC has published new handbooks for GP’s (including out of hours services), adult residential care and home care services. These guides set out the process by which providers will be inspected and will help them to understand what is expected of them.

 

A comprehensive report of GP out of hours services, which SpeakOut groups contributed to, has also just been published. You can download it here.

 

The New System For Regulation (Oct 2014)

 

Over the past year CQC has been consulting on new proposals for regulating and inspecting health and social care services in England. A number of SpeakOut groups have been centrally involved in this. The consultation report has now been published and can be accessed here.

 

CQC is changing the way they will regulate and inspect services - with some of the most significant changes being around how they will now rate services. This new system for rating will highlight where care is outstanding, good, requiring improvement or inadequate enabling people to compare and choose services.

 

The three Chief Inspectors have produced a short video to introduce these changes which you can view here.

 

Easy Read Documents Available From CQC (Oct 2014)

 

The Care Quality Commission has made a number of key documents available in Easy Read format. These include:

 

About CQC

What standards to expect from regulation of NHS hospitals

What standards to expect from regulation of care homes

What standards to expect from regulation of home care

What standards to expect from Drs

What standards to expect from dentists

Young People’s Advisory Group (August 2014)

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The Care Quality Commission (CQC) is developing work on involving children and young people in their inspection work as young Experts by Experience (ExE).

 

To help with this work CQC has set up a children and young people's advisory group that meets every three months to help design the best ways of working with children and young people.

 

The advisory group has now been in place for a year and half and some of the young people have gone on to become young ExE.

 

CQC is now looking to recruit more children and young people (aged 8 to 21 years) who have experience of using care services, or of caring for someone who use services.

 

They are particularly looking for children and young people from the following groups:

 

  • younger children - aged 8 to 13
  • young carers
  • young people with experience of using mental health services
  • young people with experience of using substance misuse services
  • looked after children and young people
  • young people from South of England

 

In return for your time CQC will give you £30 high street vouchers and will also pay for your travel expenses. See attached for more information.

 

If you are interested in applying please complete and return the attached application form to Aileen Hamdan Aileen.Hamdan@cqc.org.uk by 9am Monday 15th September.

 

For more information please contact Aileen on 07795 617 71.

Note: Aileen will be on annual leave between 11-29 August. Any questions during this period, please contact Maria Ostoja-Starzewski on 07789 876 586.

 

 

CQC Newsletter (August 2014)

 

CQC’s monthly newsletter for anyone interested in health and social care is available here.

 

Healthwatch Bulletin (August 2014)

 

CQC’s August Healthwatch bulletin is available here.


CQC Newsletter (July 2014)

 

CQC’s monthly newsletter for anyone interested in health and social care is available here.

 

Healthwatch Bulletin (July 2014)

 

CQC’s July Healthwatch bulletin is available here.

 

Making Myself Clear (July 2014)

 

Mencap’s document ‘Making Myself Clear’ provides some good general guidelines on making language more accessible for people with learning difficulties.

 

What standards can you expect? (Nov 2014)

 

Find out about the standards that you can expect from hospitals, GP’s, dentists, care homes and care that is provided in your own home here.

 

International Community Organisation of Sunderland (Nov 2014)

 

SpeakOut is pleased to welcome the International Community Organisation of Sunderland (ICOS) as new SpeakOut members. To view all of our members click here. To apply to become a member, click here.

 

Why is the NHS so bad at responding to complaints? (Nov 2014)

 

Susan Maddock, Labour parliamentary candidate for Torbay claims there are four core barriers.

 

 

Mental health still 'Cinderella' service (Nov 2014)

 

Mental health remains the Cinderella of public health issues as it still does not get the attention it deserves from policymakers and there is too little focus on preventive measures, it has been claimed.

 

 

NHS bosses call for ‘radical upgrade’ of services (Nov 2014)

 

The NHS requires a radical transformation in the way care is provided if it is to meet the health challenges of modern society and ease the financial strain on the service, a major report has concluded.

Healthwatch Bulletin (Oct 2014)

 

CQC’s latest bulletin for Healthwatch is available here.

 

New Handbooks for Inspecting Services Published (Oct 2104)

 

CQC has published new handbooks for GP’s (including out of hours services), adult residential care and home care services. These guides set out the process by which providers will be inspected and will help them to understand what is expected of them.

 

A comprehensive report of GP out of hours services, which SpeakOut groups contributed to, has also just been published. You can download it here.

 

The New System For Regulation (Oct 2014)

 

Over the past year CQC has been consulting on new proposals for regulating and inspecting health and social care services in England. A number of SpeakOut groups have been centrally involved in this. The consultation report has now been published and can be accessed here.

 

CQC is changing the way they will regulate and inspect services - with some of the most significant changes being around how they will now rate services. This new system for rating will highlight where care is outstanding, good, requiring improvement or inadequate enabling people to compare and choose services.

 

The three Chief Inspectors have produced a short video to introduce these changes which you can view here.

 

Easy Read Documents Available From CQC (Oct 2014)

 

The Care Quality Commission has made a number of key documents available in Easy Read format. These include:

 

About CQC

What standards to expect from regulation of NHS hospitals

What standards to expect from regulation of care homes

What standards to expect from regulation of home care

What standards to expect from Drs

What standards to expect from dentists

CQC Newsletter (September 2014)

 

CQC’s monthly newsletter for anyone interested in health and social care is available here

 

Care Quality Commission announces first new style inspections of independent hospitals (September 2014)

 

The Care Quality Commission has announced that independent (private) hospitals will begin to be inspected under its new inspection approach. The Chief Inspector of Hospitals Sir Mike Richards has identified eight independent hospitals to be inspected. These vary in size and in the number and type of services they provide, including both NHS-funded care and solely private care.

 

The first inspections will take place from October to December 2014. They will include announced and unannounced elements and may include inspections in the evenings and weekends when we know people can experience poor care.

 

Inspection teams will include clinicians from the NHS and the independent sector, CQC inspectors and members of the public who are “experts by experience”.

 

The eight providers are:

 

  1. •The Lister Hospital, London
  2. •The London Welbeck Hospital, London
  3. •Baddow Hospital, Essex
  4. •Spire Southampton Hospital, Hampshire
  5. •BMI Mount Alvernia, Surrey
  6. •Peninsula NHS Treatment Centre, Devon
  7. •Oaklands Hospital, Salford
  8. •Nuffield Health Tees hospital, County Durham

 

 

How Accessible is NHS Patient Information for you and your Community? (September 2014)

 

NHS England has begun a consultation on its ‘Accessible Information Standard’. This is designed to improve patient access to information through British Sign Language interpreters, and formats such as ‘easy read’ and Braille. Please click here to read the consultation document and share your views using the online survey, The consultation closes on 9th November 2014. To read more, go to: http://www.england.nhs.uk/2014/08/13/accessible-info-standard/

Young People’s Advisory Group (August 2014)

 

 

 

The Care Quality Commission (CQC) is developing work on involving children and young people in their inspection work as young Experts by Experience (ExE).

 

To help with this work CQC has set up a children and young people's advisory group that meets every three months to help design the best ways of working with children and young people.

 

The advisory group has now been in place for a year and half and some of the young people have gone on to become young ExE.

 

CQC is now looking to recruit more children and young people (aged 8 to 21 years) who have experience of using care services, or of caring for someone who use services.

 

They are particularly looking for children and young people from the following groups:

 

· younger children - aged 8 to 13

· young carers

· young people with experience of using mental health services

· young people with experience of using substance misuse services

· looked after children and young people

· young people from South of England

 

In return for your time CQC will give you £30 high street vouchers and will also pay for your travel expenses. See attached for more information.

 

If you are interested in applying please complete and return the attached application form to Aileen Hamdan Aileen.Hamdan@cqc.org.uk by 9am Monday 15th September.

 

For more information please contact Aileen on 07795 617 71.

Note: Aileen will be on annual leave between 11-29 August. Any questions during this period, please contact Maria Ostoja-Starzewski on 07789 876 586.

 

 

CQC Newsletter (August 2014)

 

CQC’s monthly newsletter for anyone interested in health and social care is available here.

 

Healthwatch Bulletin (August 2014)

 

CQC’s August Healthwatch bulletin is available here.

 

CQC Newsletter (July 2014)

 

CQC’s monthly newsletter for anyone interested in health and social care is available here.

 

Healthwatch Bulletin (July 2014)

 

CQC’s July Healthwatch bulletin is available here.

 

Making Myself Clear (July 2014)

 

Mencap’s document ‘Making Myself Clear’ provides some good general guidelines on making language more accessible for people with learning difficulties.

 

CQC news (June 2014)

 

The latest CQC newsletter is available to view here.

 

Children’s Transition to Adult Services (June 2014)

 

 

Last year a number of SpeakOut groups supported CQC with a themed inspection looking at the experiences of young people aged 14 to 25 with complex physical health needs moving from children’s services to adult services (Children’s Transition to Adult Services). The report has now been published today. You can read either a summary of the report or the full report here.

 

Heathwatch update (May 2014)

 

CQC’s monthly briefing and update for Healthwatch is here. It contains information about the inspections that will be taking place between July and September 2014.

 

CQC news (May 2014)

 

CQC’s monthly briefing for dentists, GP’s and primary medical services is here.

 

CQC news (April 2014)

 

The latest CQC newsletter is available to view here.

 

CQC monthly briefing for GP’s and dentists (April 2014)

 

Professor Steve Field (CQC’s Chief Inspector of General Practice) has published his latest briefing for GP’s and dentists here.

 

New work programme for SpeakOut (March 2014)

 

SpeakOut has an exciting programme of work lined up over the next few months. During this period CQC will be carrying out a number of inspections of:

 

•NHS Acute Trusts

•NHS Mental Health Trusts

•NHS Community Health Trusts and

  1. •NHS Combined Trusts

 

SpeakOut groups have been asked to support this work by organising ‘liustening events’ for their members and service users. Find out which Trusts will be inspected and how you can get involved here. (If nothing seems to happen, check for a word document in your downloads folder).

 

A big welcome to all our new members (Feb 2104).

 

We have just finished recruiting new members to help CQC with its latest inspection programme, which will include inspections of acute hospitals, GP and primary care services, community health services, mental health trusts, care homes and the care people receive in their own homes. You can see a list of all our members here.

 

SpeakOut will be supporting this new programme of inspection and we are seeking community groups with links to hard to reach and marginalised groups of people, including those with protected characteristics under the Equality Act to help us.

 

Although we have finished our formal recruitment round we are always open to new members.

 

You can find out more about membership and download an application pack here. Alternatively you can request an application pack or ask us questions by contacting us at

 

SpeakOut

c/o School of Social Work

Harrington 301

University of Central Lancashire

Preston

PR1 2HE

Tel: 01772 893452

speakout@uclan.ac.uk.

 

Keep sharing you experiences of health and adult social care services (Feb 2014)

 

CQC have updated their on-line form for telling them about your experiences of health and adult social care services. The latest version of the Share Your Experience form gives CQC valuable feedback about how services are performing, and they will take this feedback into account when they decide whether they are meeting national standards.

 

SpeakOut groups have been busy (Jan 2014)

 

SpeakOut groups have been enjoying a very busy start to the new year! Members have been busy supporting inspections of acute hospital trusts in Leicester, Hull and London St Georges with more events scheduled in Leeds and Dudley. Members have also been supporting inspections of out of hours GP services in Manchester, Derby, Kirklees and Cambridgeshire with further work planned in Suffolk.

Elsewhere, members have been busy supporting Healthwatch England to consult on its draft framework of rights and responsibilities. A huge thank you goes out to everyone who has been involved. We will publish a summary of the key findings in the web-site in due course.

 

 

Disabled Travellers Gain Support in important court ruling (Dec 2013)

 

The High Court has ruled councils must support disabled children in travelling families, even when they move to other parts of Britain. In a decision welcomed by the Equality and Human Rights Commission, the court ruled Worcestershire Council must support a three-year-old boy even when he is in another part of the country.

 

The boy, who has Down’s syndrome as well as other complex medical conditions, is part of a travelling Roma Gypsy family. The family travels across England working at fairs during the summer, but is based in Malvern, Worcestershire, in the winter. The council had declined to fund nursery services for the boy, known as Child J, while the family were travelling. But Justice Edward Holman said there were ‘powerful submissions’ that it was unrealistic for Child J to access services from scratch every time the family moved to a different local authority area. The judge said: ‘Everyone loves a funfair. They are part of the tapestry of our national life. But there would be no funfairs without the travelling families who own the rides and amusements, erect them, man them, and then take them onto the next pitch. It must be a hard life and a hard working one, but it is a good life and an honourable one, which brings fun and joy to many people.’

 

He ruled that Worcestershire Council was able to exercise its power outside of its area, and should continue funding any provision it had put in place for the child.

 

Wendy Hewitt, legal director at the EHRC, said: ‘This important ruling means that this little boy, and others in similar situations, can now continue their traditional way of life without fearing the loss of essential services to meet their health and educational needs.’

 

People’s Post Code Lottery - Funding Announced (Dec 2013)

 

The People’s Post Code Lottery has announced its programme of small grants funding for 2014. Projects can be funded for up to 12 months and grants can be from £500 - £20,000.

 

Funding is being rolled out regionally – with applications from the North of England being accepted until 21st February.

 

Applications will then be accepted from the South of England (excluding London) until the 20th May, the Midlands until the 19th July and London until 7th November. For full details of the funding programme and the dates that apply to each region click here.

 

CQC Publishes The Findings From It’s First Four Acute NHS Trust Inspections (November 2013)

 

The Care Quality Commission (CQC) has published the first reports from its new programme of hospital inspections.

The inspections, under the leadership of CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards involved significantly larger inspection teams than CQC has used in the past. The teams – called inspection panels - included doctors, nurses and other experts and trained members of the public. For the trusts concerned, they covered every site that delivers acute services and eight key services areas: A&E; medical care (including frail elderly); surgery; intensive/critical care; maternity; paediatrics/children’s care; end of life care; outpatients.

The inspections were a mixture of announced and unannounced visits and included inspections in the evenings and weekends when we know people can experience poor care. On the evening of the first day of each inspection there was a ‘listening event’ where local people were able to tell members of the inspection panel their views of the hospital’s care.

Chief Inspector of Hospitals, Professor Sir Mike Richards said: ‘These reports mark an important milestone in our new approach to hospital inspections. By using larger teams including more experts and people who have used hospital services, we have really been able to get under the skin of these trusts. The inspections have been backed up by CQC’s new intelligent monitoring, giving the teams the information they needed to focus their inspections on areas of concern.

‘Our aim was to answer five key questions about each service: are they safe, caring, effective, well-led and responsive to people’s needs? I believe the reports answer these questions and give people a much richer picture of the care provided in their local hospitals than has ever before been available – and they highlight the good as well as the areas where my inspection teams found improvements are needed.’

Overall, 136 people were involved in the four inspections. Of these 18 were doctors, including junior doctors; 17 were nurses, including trainee nurses; and 15 were trained members of the public with experience of hospital services. About 250 people attended the listening events to give us their views on care – many others contacted us in other ways.

The full reports for each trust are published on CQC’s web site and can be found by clicking the links below. In summary the findings are

Croydon Health Services NHS Trust

Overall, the report concludes that the new senior management team at the trust are working hard to change its culture, and while it is early days, this seemed to be having a positive impact. Despite this there were still areas of the hospital where care needed to be significantly improved. CQC found that some outpatient clinics were poorly organised and significant numbers of older people were being discharged in the evening. Inspectors were also concerned about low staffing levels affecting patient care especially in wards for older people. The poor physical environment in A and E and in some other parts of the hospital made the delivery of care difficult.

Airedale NHS Foundation Trust

Overall the report concludes that patients at Airedale General Hospital were positive about the care they received. Staff said that they felt proud to work at the hospital. There was a good sense of community, with high levels of volunteering. The trust is well-managed and benefits from a stable, experienced board and a clear governance structure. This is paying dividends in high levels of staff engagement and patient satisfaction.

The Royal Wolverhampton NHS Trust

Overall the report concludes that The Royal Wolverhampton NHS Trust is generally providing patients with safe and effective care. However, there are a number of areas for improvement. There was a shortage of midwives and concerns regarding staffing in surgical care and wards caring for older people.

Taunton and Somerset NHS Foundation Trust

Overall the report concludes that Musgrove Park Hospital is providing patients with safe and effective care. But the hospital is dealing with a high number of patients and the quality of care and the effectiveness of treatment was affected at busy times. Some patients were experiencing long waits for surgery and outpatient appointments.

 

Annual State of Care Report Available (November 2013)

 

This year CQC carried out 35,000 inspections of health and social care services in England between April 2102 and March 2013. The State of Care report brings together the findings about the quality of these services and also takes a special look at the pressures on accident and emergency.

 

 

Want To Find Out About Profile Of The Area Where You Live? (November 2013)

 

Health Profiles provide summary health information to support community & voluntary groups to deliver health improvements. The profiles give a snapshot overview of health for each local authority in England, presenting a set of health indicators that show how the area compares to the national average. You can download individual area profiles on the Health Profiles Website. The website also has a summary document and a useful set of FAQs.

 

 

A New Approach To Inspecting Mental Health Services (November 2013)

 

CQC has unveiled its new proposed approach to inspecting specialist mental health services: A fresh start for the regulation and inspection of mental health services.

 

CQC inspections will put a greater emphasis on inspecting the care that people with mental health problems receive in the community. The new approach will also look at how community mental health services work with other organisations that are important in supporting recovery in mental health.

 

In cases where people are detained under the Mental Health Act 1983 for treatment or where they have had their liberty restricted, CQC will focus more sharply on ensuring that their rights are protected.

 

Central to CQC’s approach are new ways of engaging with people who use services, their families and carers, during inspections and at other times. This will include helping CQC to develop its new ways of working. Complaints made by people who use services will be a key source of information. Mental health experts and organisations are also helping CQC formulate its new approach.

 

 

CQC Monthly News Bulletin (November 2013)

 

CQC’s monthly news bulletin for anyone interested in health and social care is available here.

 

 

Want To Be An ‘Expert By Experience’? (November 2013)

 

CQC’s Acting Together programme enables people who have experience of using health, social care and mental health services and their family carers to get involved in everything that CQC does. This can include a range of things such as helping CQC to develop new ways of working, co-producing public information, taking part in events and consultations, and CQC staff training.

 

Within Acting Together there are people who have experience of using care services and have been trained to take part in CQC inspection activities and Mental Health Act visits. They are called ‘Experts by Experience’. They accompany CQC inspectors and Mental Health Act Commissioners on visits where they talk to people who use services and their family carers and observe the environment around them. They have first-hand experience of receiving care so they know which questions to ask to get as much information from the visit as possible. Their findings are used to support the inspector’s judgement on the service and can also be included in the inspection report. CQC is currently working with around 300 Experts by Experience.

For Acting Together CQC works with a number of support organisations that recruit, train and support people to work with them. A list of these organisations, the people they support and their contact details can be found below.

 

If you would like to express an interest in becoming involved in Acting Together, please look at the list of support organisations below to see which might be the most relevant one for you and contact them directly.

 

Addiction Dependency Solutions/Oxfordshire User Team

Support people who have experienced drug and/or alcohol dependency.

 

Tel: 0161 831 2400

Email: actingtogether@adsolutions.org.uk

 

Age UK

Support older people and people with dementia and their carers.

 

Tel: 0203 033 1067

Email: expertsbyexperience@ageuk.org.uk

 

Challenging Behaviour Foundation

Support family carers of people with high support needs (e.g. challenging behaviour, mental health needs, profound and multiple learning disabilities).

 

Tel: 01634 838 739

Email: Audrey.giles@thecbf.org.uk

 

Choice Support

Support people with learning disabilities and their carers; people with physical and/or sensory impairments and their carers; people who have used mental health services and their carers; and people with experience of detention under the Mental Health Act.

 

Tel: 0207 2614104 or 0115 9789557

Email: expertsbyexperience@choicesupport.org.uk

 

If your experiences span a range of support organisations and are not sure who to contact, please contact Jane Golden, CQC Involvement Officer Jane.Golden@cqc.org.uk Tel: 07798816274 or alternately email: enquiries@cqc.org.uk or call 03000 61 61 61 for more information or to discuss the options.

 

You can keep up-to-date with the activities of Experts by Experience by reading here: http://www.cqc.org.uk/sites/default/files/media/documents/exe_bulletin_june_-_july2013.pdf

 

Thank You SpeakOut! (October 2013)

CQC has formally written to all SpeakOut groups to thank them for the enormous contribution that they have made (and continue to make) to CQC’s work, especially the recent strategy review and the on-going acute hospital trust inspections. You can read the letter here.

 

CQC Healthwatch Newsletter (October 2013)

CQC’s latest news update for Healthwatch can be viewed here. It contains news aboutCQC’s new apprach to inspecting social care services under the leadership of newly appointed Chief Inspector, Andrea Sutcliffe. It also contains an update regarding the new inspection regime for acute hospital trusts, including how SpeakOut have been involved in helping CQC to reach out to community groups.

 

 

The programme of Acute Hospital Trust Inspections (September 2013)

CQC has announced changes to the way that it inspects, regulates and monitors care. Between September and December 2013 it will piloting this new approach in 18 Acute NHS Trusts. The 18 Trusts are:

  1. •Croydon Health Services NHS Trust
  2. •Airedale NHS Foundation Trust
  3. •Taunton and Somerset NHS Foundation Trust
  4. •The Royal Wolverhampton NHS Trust
  5. •Barking, Havering and Redbridge University Hospitals NHS Trust
  6. •Barts Health NHS Trust
  7. •South London Healthcare NHS Trust
  8. •Nottingham University Hospitals NHS Trust
  9. •The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

10. •Frimley Park Hospital NHS Foundation Trust

11. •Harrogate and District NHS Foundation Trust

12. •Salford Royal NHS Foundation Trust

13. •University College London Hospitals NHS Foundation Trust

14. •Dartford and Gravesham NHS Trust

15. •Heart of England NHS Foundation Trust

16. •Royal Liverpool and Broadgreen University Hospitals NHS Trust

17. •Royal Surrey County Hospital NHS Foundation Trust

18. •Royal United Hospital Bath NHS Trust

CQC will carry out a mixture of announced and unannounced inspections of hospitals with bigger inspection teams that will also include:

  1. •a senior NHS clinician or executive.
  2. •professional and clinical staff.
  3. •Experts by Experience.
  4. •patients.
  5. •carers.
  6. •other experts.

The departments/wards that the inspection teams will always look at are:

  1. •accident and emergency.
  2. •maternity.
  3. •paediatrics.
  4. •acute medical and surgical pathways.
  5. •care for the frail elderly.
  6. •end of life care.
  7. •outpatients (including discharge arrangements and joint work with other sectors).

SpeakOut groups are helping CQC inspectors get a feel for type of issues that they should look out for in Salford, Heart of England, Barts, South London and Nottingham where they will be organising bespoke listening events with hard to reach communities. You don’t have to wait for one of these events to get involved however. CQC have also organised a series of public listening events that you can go along to. Click on the link to find out if there is one in your area.

 

Keep up to date with changes to the NHS (September 2013)

If you are lost with all of the changes to the NHS, this is a nice web-site for disentangling some of the jargon. You can explore the new NHS structure and find out about your local NHS Trusts and Clinical Commissioning Groups. Regional Voices has also launched a suite of briefings for the voluntary sector which aim to support organisations to understand and influence the new health system. Regional Voices has produced a guide to the whole system, a summary of clinical commissioning (as it applies to the VCS) and overviews of public health, Healthwatch and health and wellbeing boards and JSNA. Resources can be accessed here

 

 

Professor Steve Field is appointed as the new Chief Inspector of General Practice (September 2013)

Professor Steve Field will join CQC from NHS England and will lead the inspection and regulation of primary care services across the public, private and independent sectors.

As Chief Inspector of General Practice, Professor Field will:

  1. •champion the interests of people who use primary medical services.
  2. •make judgments about the quality of care provided.
  3. •ensure that health and adult social care services join up seamlessly.
  4. •introduce a ratings system for registered primary care providers.

Professor Field said: “I am thrilled at being appointed the first Chief Inspector of General Practice in England. I see this as a wonderful opportunity to highlight what’s good in general practice and dentistry, and to shine a light on what isn’t. It’s an opportunity to make sure that all organisations are encouraged to live up to the standards of the best.

“I have had a long-standing commitment to address health inequalities and this role will enable me to ensure that primary medical services put this increasingly important issue high on their agendas. It will also allow me to focus on making sure that people receive health and care services that are integrated.

“I am sad to be leaving NHS England, and the great team that we’ve established, but I am looking forward to working with Mike Richards again and joining David Behan’s executive team, which has been making great strides in moving the CQC forward in a very positive direction.”

 

SpeakOut groups feature in new Healthwatch film (Aug 2013)

of SpeakOut groups helped to make the new Healthwtch film which can vieon ther homepage of the Healthwatch website. You can also see the film on YouTube.

 

Who's Who guides published to support voluntary sector engage with the new roles in health and care (August 2013)

Regional Voices have published these fabulous Who’s Who guides to support the voluntary sector to engage with the new roles in health and care. The guides contain contact details for local Clinical Commissioning Groups, Local Commissioning Support Units, CQC inspectors, Health and Wellbeing Board Representatives, Local Healthwatch, NHS England Local Area Teams and Public Health. With a facility that allows you to search by locality or organisation, it has never been easier to find out the contact details for all of these people.

 

Sir Mike Richards, the new Chief Inspector of Hospitals, is asking for clinicians, NHS professionals and members of the public to join his hospital inspection teams (July 2013).

You may have seen the press coverage about CQC's new inspector for hospitals, Mike Richards.

 

CQC is planning to work with a range of people during and around hospital inspections and hope to develop the work with local communities when looking at hospitals and are looking forward to working closely with the SpeakOut network.

 

Experts by Experience are people who use services who accompany CQC inspectors on visits where they talk to people who use services and their family carers and observe the environment around them.

 

If you are interested in the Experts by Experience programme at CQC go to:

 

http://www.cqc.org.uk/public/sharing-your-experience/involving-people-who-use-services

 

 

To find out more about people joining hospital inspections go to:

 

http://www.cqc.org.uk/public/news/join-mike%E2%80%99s-inspection-army

 

 

Chief inspector of adult social care announced (July 2013)

 

 

 

 

 

Andrea Sutcliffe will be the first CQC Chief Inspector of Adult Social Care. Andrea joins CQC from the Social Care Institute for Excellence (SCIE), where she is currently Chief Executive.

 

The Chief Inspector of Adult Social Care is one of CQCs’ new key posts, along with Mike Richards who joined this week as CQC Chief Inspector of Hospitals. The role of Chief Inspector of General Practice, has yet to be filled.

 

Andrea will be responsible for developing the new approach to the way CQC regulates social care, including a rating system, in consultation with people who use and provide services.

 

David Behan, Chief Executive, said:

 

“Andrea is the ideal person to lead the work on ensuring social care services provide people with safe, effective, compassionate high quality care. As one of three chief inspectors, Andrea will have a key role in delivering CQC’s plans and making sure that people who use services are at the heart of what we do.”

 

Andrea Sutcliffe said:

 

“I am honoured and delighted to be appointed to this vital role. I am looking forward to working with everyone at CQC and across social care to help make a difference for people who are using services, their families and carers. Nothing is more important.”

 

New Training For SpeakOut Members Scheduled For September And October 2013 (July 2013)

We are delighted to be able to offer some exciting new training for our members. Not only can choose from venues in the North or South, but we will also be able to reimburse all pre-agreed travel costs and pay a participation fee of £50 per member for attending.

Strengths Based Approaches to working with individuals and communities: (Choose from Monday 16th September, Preston or Monday 7th October, London)

Many health and social care interventions are predicated on the deficit model – the idea that individuals or communities have problems that need fixing. Such approaches can lead to problems of labelling and stigmatisation and often create dependency.

Over recent years a number of alternative models have developed which focus on identifying the strengths of individuals and communities and of finding ways to unlock these in order to empower individuals and communities to find their own solutions.

This one day workshop will introduce participants to the principles and ideas that underpin strengths based work. Participants will leave feeling empowered and understanding their own strengths and will have been able to reflect on how they can use these new approaches to working within their own communities to bring about change.

Safeguarding Children and Vulnerable Adults: (Choose from venues Preston or London, dates to be confirmed)

Safeguarding children and vulnerable adults is something that we all need to be aware of and training in this area has been repeatedly asked for by members.

This training which will be useful for all members who might be unsure about how to identify and deal with potential safeguarding concerns relating to children or vulnerable adults.

To register your interest in attending any of these workshops:

 

Drop an email to: speakout@uclan.ac.uk

Or call us on 01772 893936

 

 

CQC monthly news bulletin (July 2013)

 

Download it here.

 

Complaints – an update from Healthwatch National Conference (June 2013)

 

The first national conference for Healthwatch took place recently, putting the spotlight on the health and social care complaints process. Healthwatch’s role is to ensure that the voices of consumers and those who use services reach the ears of decision makers – even when those voices have something difficult to say.

A recent survey carried out amongst consumers of health and social care highlighted that the current system simply doesn’t work. Some findings from the survey include:

48% of people do not have the confidence that formal complaints are actually dealt with (rises to 60% for the 55+ age group).

Over 54% of people who had a problem with health or social care in the last three years did nothing to report it.

49% of consumers surveyed have no trust in the system and are crying out for an independent and easily recognisable advocate to deal with complaints.

A video report by Healthwatch England shows what people think about complaints, what prevents them from complaining and what they'd like to see moving forward.

 

University Hospitals Morecambe Bay Foundation Trust (June 2013)

 

The Care Quality Commission has written to all SpeakOuts groups to explain its position with respect to recent events at University Hospitals Morecambe Bay Foundation Trust. Details of the steps that CQC have taken to put things right can be seen here.

 

 

Subscribe to the CQC quarterly newsletter (June 2013)

 

The Care Quality Commission publish a quarterly newsletter with summaries of all their latest news and activities.

 

 

Experts By Experience (June 2013)

 

Keep up to date with the Experts by Experience programme here.

 

 

Confused about the new NHS? (June 2013)

 

We know we are!!! This new poster will help you to understand who is who in the new health landscape.

 

 

Race Equality Foundation (June 2013)

 

The Race Equality Foundation have recently released four reports and a website in conjunction with Regional Voices, Disability Rights UK and NAVCA. The resources are designed to showcase the good practice carried out by LINks and to provide guidance during the transition to HealthWatch. More information and links to the report are available here. You can also get the latest Race Equality Foundation newsletter here.

 

 

Census briefings (June 2013)

 

The Centre on Dynamics of Ethnicity (CoDE) at The Economic and Social Research Council has prepared a series of briefing documents on the 'Dynamics of diversity: evidence from the 2011 Census'. Topics include: the growth of ethnic group populations; Britishness; segregation and mixing; and immigration. You can download them here.

 

 

Keep up to date with Healthwatch (June 2013)

 

Healthwatch Communities Involved is a new information source for individuals and communities to keep up to date with Healthwatch. Take a look!

 

 

Healthwatch Guidance (June 2013)

 

The Local Government Association have published further guidance for Local Healthwatch about engaging with effectively with the widest range of people.

 

 

Care Quality Commission - Strategic Review (June 2013)

 

The Care Quality Commission have published a short summary of the outcome of their strategic review which details the six key areas that they will focus on over the next three years.

 

 

 

You can down load a summary by clicking here.

 

CQC have already appointed Professor Sir Mike Richards as the Chief Inspector of Hospitals. As Chief Inspector, he will oversee the inspections of all hospitals to make sure that health care is safe, effective, caring, well-led and responsive to patient’s needs.

 

CQC Newsletter (May 2013)

 

The Care Quality Commission publish a regular monthly newsletter. The latest one can be viewed here.

 

 

Human Rights Resources (May 2013)

 

The British Institute of Human Rights have published a useful list of resources for organisations working to protect and promote human rights. You can download it here.

 

 

New CQC Strategy Documents Published (May 2013)

 

SpeakOut groups have been working with CQC to help them to review their strategy for 2013-16. You can see the latest updates here.

 

 

SpeakOut groups make film for HealthWatch (May 2013)

 

Six SpeakOut groups have just completed work on a new film for HealthWatch. You can view it here.

 

Simple Guide to the New Health and Social Care Landscape - Who Is Who and Who Does What? (March 2013)

 

If, like us, you are baffled by the new health and social care landscape and who now does what, you may find this short guide very useful. Produced by the Care Quality Commission to help enlighten their own staff the document will tell you (almost) everything you need to know about the NHS Commissioning Board, Monitor, Healthwatch England, Clinical Commissioning Groups, Health and Wellbeing Boards etc. etc. Simples!!!!

 

 

Experts by Experience (March 2013)

 

We have reported on the work of experts by experience elsewhere on this site from time to time. You can read an article about their work here.

 

 

Healthwatch England (March 2013)

 

Healthwatch England has just published its first newsletter. You can download copy here.

 

 

Publication of the Care Quality Commission’s Dignity and Nutrition Programme (March 2013)

 

The Care Quality Commission’s has recently published the result of its reviews of privacy, dignity and nutrition in care homes and hospitals.

 

The 2012 Dignity and Nutrition Inspection Programme (DANI) found that while most older people were having their needs met, a significant number of hospitals and care homes needed to make improvements, and that often, small changes could make a big difference to people’s experience of care.

 

Some of the key findings include:

 

  1. •Of the 500 care homes we inspected, 84 percent respected people’s privacy and dignity and 83 percent met people’s nutritional needs. This means staff were aware of people’s likes and dislikes and made sure people with dementia were given support to choose and eat their food.
  2. •However, there were times when people did not receive help to eat and drink, or be given personal care in private.
  3. •Following on from our 2011 report on respect, dignity and nutrition, we found improvements in the way people’s nutritional needs were met, with 88 percent of hospitals visited making sure people were helped to eat and drink compared to 83 percent in 2011.
  4. •However, fewer hospitals were respecting people’s privacy and dignity, with 82 percent meeting people’s needs compared to 88 percent in 2011. CQC inspectors saw call bells left unanswered, leaving people without help to get to the toilet and without support for other needs.

 

You can find out more about the Dignity and Nutrition Programme and download the report in full here.

 

CQC Care Update – (March 2013)

The Care Quality Commission’s (CQC) second Care Update is now available to view. Drawing on information gathered from more than 20,000 CQC inspections the report offers a view of health and social care services in England in the nine months to December 2012.

 

It concludes that people with dementia are not receiving care which meets their needs because health and adult social care services are struggling to cope. It concludes that those services involved in caring for people with dementia must do more to make sure people get safe, quality care that identifies and meets their needs.

 

Concerns are also expressed about the care of people with learning disabilities or mental health problems provided by independent hospitals and community services. These services still have some way to go to provide a good quality of care, and this weakness in performance has persisted for some time.

 

The Mid Staffordshire NHS Foundation Trust Public Inquiry (February 2013)

The final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry was published on Wednesday 6 February 2013. You can download the executive summary of the Francis report here. You can find out more about the inquiry here.

You can read the Care Quality Commissions response to the report here.

 

LGBT Youth North West (February 2013)

 

LGBT Youth North Wesy deliver youth work services direct to young people, run the regional network of LGBT youth organisations and deliver training to professionals and young people in schools and youth work settings. They also provide a quarterly news bulletin for organisations who might want the latest news about LGBT youth issues. If you like to receive this bulletin please contact Rachel.williams@lgbtynw.org.uk

 

 

 

Gypsy Roma Traveller Resources (Jan 2013)

 

SpeakOut member Sharon Smith has been showcasing resources to help service providers and commissioners plan for the needs of Gypsy Roma Travellers. You can see her powerpoint presentation about cultural aspects of Gypsy Roma Traveller life here and download a copy of a report that she worked on with Barnsley Black and Minority Ethnic Initiative about the mental health needs of Gyspy Roma Travellers here.

 

 

SpeakOut welcomes new members (Jan 2013)

 

Sandwell African Caribbean Mental Health Foundation and Oscar Sandwell have both joined the SpeakOut as new members this month. You can see all of our members on the SpeakOut members page and read updates and news from them on the member notices page.

 

 

Complete the Healthwatch England Community and Voluntary Sector Survey (Jan 2013)

 

Healthwatch England, the new health and social care consumer champion, launched on 1st October 2012.

 

Healthwatch England are very aware that they do not hold the copyright on people’s experiences and cannot deliver on their remit alone. Third sector organisations are often expert advocates for their communities and can provide vital insight. Where necessary, Healthwatch England can use their national position to identify a bigger picture and use their statutory powers to support that third sector expertise, publicly advising policy makers and regulators.

 

Given the need to work broadly across the sector, it is essential the third sector have a clear understanding of the remit of Healtwatch England. With this in mind, Healthwatch England have developed a short six-question survey to help them form a picture of third sector senior directors understanding of Healthwatch England.

 

The knowledge gleaned from community and voluntary sector will help to develop Healthwatch Englands communications and engagement activity across the sector.

 

We are asking SpeakOut groups to complete the five minute survey below:

 

https://www.surveymonkey.com/s/healthwatchengland

 

You will see the final question relates to a potential Healthwatch Alliance. Over the next 18 months, Healthwatch England will aim to bring together organisations who would like to work with the Healthwatch network at a local and national level into an informal 'alliance', which will provide the network with a bedrock on which to search for like-minded stakeholders.

 

New Chair of CQC announced (Dec 2012)

 

David Prior is to be the new Chair of the Care Quality Commission.

 

David is currently Chairman of the Norfolk and Norwich University Hospitals NHS Foundation Trust.

 

David Prior said: “I am delighted to have been appointed Chairman of the Care Quality Commission (CQC). It is the only job that could have persuaded me to leave the Norfolk and Norwich University Hospital.

 

“People who are ill or not able to live independently should be able to expect high quality care. Where there is benign or, worse, malign neglect there must be zero tolerance. I am a believer in the NHS but not a reflex defender of the NHS. Those who provide care out of hospital, in care homes or in people’s own homes, should also be held to account where standards are not good enough.

 

“CQC must be an intelligent, risk driven, consistent and transparent regulator of care standards. It will be driven by common sense and judgement not box ticking and form filling. It will be concerned both with the quality of hands on clinical practice and with the culture, governance, openness and sustainability of the organisations that provide care. The organisations that CQC regulate must demonstrate that the systemic failure of care that occurred at Stafford Hospital and Winterbourne View does not, will not and could not happen here. The ultimate test for all those involved directly or indirectly in delivering care is: ‘would I be happy for myself or my loved ones to be cared for here?'

 

David Prior will take up his role as CQC Chair on 28 January 2013.

 

Changes to the criminal records and barring system (Dec 2012)

On 1 December 2012 a new body called the Disclosure and Barring Service (DBS) came into effect. This resulted from a merger of the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA).

You can find answers to some of the questions you might have about the changes in this CQC factsheet.

 

CQC Publish annual State of Care report for 2011/12 (Dec 2012)

 

The Care Quality Commission has just published its annual State of Care Report looking at care services in England and the quality of care that they provide. The findings are based on the results of over 13,000 inspections at hospitals, care homes, home care agencies and other care services across the country. The report highlights that there are more people living or longer and with very complex needs. Some services are struggling to cope with these pressures, which is affecting the quality of care they are providing. Download the report here.

 

 

We’ve now made it even easier for you to feedback your experiences of health and social care services directly to the Care Quality Commission (November 2012)

 

Simply click here

 

You can listen to the latest CQC radio advert by clicking on the play button beneath the CQC logo

 

 

 

 

 

 

 

 

The UK Disabled People’s Council (UKDPC) is delighted to announce a rich programme of free events to celebrate Disability History Month (22 November to 22 December), as part of the Together! 2012 festival of Disability Arts, Culture and Human Rights.

 

These include a series of Arts Workshops, a three-day Film Festival, a Poetry Week, a conference on the UN Convention on the Rights of Disabled People, exhibitions, performances and more.

 

For Disability History Month, UKDPC has teamed up with a number of partners including the University of East London, Channel 4, Greenwich Leisure, the TUC and Newham NDP, in addition to our existing partners including the East London NHS Foundation Trust, DaDaFest, Aston-Mansfield and Disability Arts Online.

 

CEO Jaspal Dhani said: “Our motto is: ‘Together we can change our world’. We are pleased to be working with so many different organisations who support our goal of ensuring that all disabled people are enabled to reach their potential and to lead full and active lives as an integral part of our communities.”

 

“Disability History Month provides the opportunity to build on the success of the Paralympics and to raise awareness, not just of the issues facing disabled people today, but also of our history and heritage and our unique culture. In 2013 we will be helping to launch a new organisation with the aim of making Newham an international centre of excellence for Disability Arts, and we hope this is just the first of many Disability History Month festivals to come."

 

For further details, and for updates and late additions to the festival, visit the festival website at www.together2012.org.uk

 

You can also contact the festival crew as follows:

 

By email: info@together2012.org.uk

By text: 07973 252751

By phone: 07973 252751 / 020 8522 7433

By post: UKDPC, Stratford Advice Arcade, 107-109 The Grove, Stratford, London, E15 1HP.

 

 

New Healthwatch video (November 2012)

 

As regular visitors to this site will be aware, aware Healthwatch England launched on 1st October 2012. You can find out more about the launch, and watch a video of Anna Bradley, Chair of Healthwatch England, talking about her ambitions for the new organisation here.

 

 

Opportunity to join CQC eQuality Voices (October 2012)

 

There is an exciting opportunity for SpeakOut members to join the Care Quality Commissions eQuality Voices Group. As an organisation CQC wants to consider equality and human rights in everything we do. We are looking for new members to join this group who monitor CQC s progress with equality and human rights. Four members of SpeakOut (Karnail Sodhi, Asian Disabled Association; Janie Codona, One Voice 4 Travellers; Rabbi Simon Grant, Binoh and Mohammed Hanif, Al Hayat) are already a part of the group and we would welcome applications from more people who have an interest in this aspect of our work. The group meets 4 times a year in London. All travel and support costs will be paid as well as an involvement fee.

 

If you would like to discuss further or need any help with the application process or we can put you in touch with the current members to find out more about the work they undertake please contact Alia Syed. Past newsletters also have information see here and here.

 

Please note the closing date is Friday November 18th.

Applications must be returned to : susan.cowsill@cqc.org.uk

 

Opportunity to join CQC eQuality Voices (October 2012)

 

There is an exciting opportunity for SpeakOut members to join the Care Quality Commissions eQuality Voices Group. As an organisation CQC wants to consider equality and human rights in everything we do. We are looking for new members to join this group who monitor CQC s progress with equality and human rights. Four members of SpeakOut (Karnail Sodhi, Asian Disabled Association; Janie Codona, One Voice 4 Travellers; Rabbi Simon Grant, Binoh and Mohammed Hanif, Al Hayat) are already a part of the group and we would welcome applications from more people who have an interest in this aspect of our work. The group meets 4 times a year in London. All travel and support costs will be paid as well as an involvement fee.

 

If you would like to discuss further or need any help with the application process or we can put you in touch with the current members to find out more about the work they undertake please contact Alia Syed. Past newsletters also have information see here and here.

 

Please note the closing date is Friday November 18th.

Applications must be returned to : susan.cowsill@cqc.org.uk

 

 

Age Discrimination Outlawed (October 2102)

 

On 1 October 2012, provisions from the Equality Act 2010 to do with age discrimination came in to force. It is now unlawful for service providers and commissioners to discriminate, victimise, or harass a person because of age. If a member of the public aged 18 or over believes that they have been treated less favourably when requesting or receiving goods, facilities or services because of their age, they will be able to take organisations or individuals to court – and may be awarded compensation. A case could be taken against health organisations (such as hospitals or commissioning bodies), individual clinicians (eg consultants, GPs or allied health professionals) or others working in the health sector (such as managers).

 

The ban is only intended to prevent harmful uses of age. Positive use of age in providing, commissioning and planning services will be able to continue. The Act does not prevent differential treatment where this is objectively justified. Policy makers, commissioners, providers and individuals working in health and social care should continue to take into account someone’s age when it is right and beneficial to do so.

 

You can read guidance on what the new measures mean from the Home Office and Department of Health.

 

 

Healthwatch England is launched (October 2012)

 

Healthwatch England launched on 1 October 2012. The day was marked by two events.

 

Anna Bradley, Chair, and Amanda Hutchinson, interim Director, visited Chelmsford to talk to colleagues from the Healthwatch Essex Pathfinder about their experiences of building a local Healthwatch.

 

In the evening a special event was hosted at Coin Street Neighbourhood Centre, where Anna Soubry, Parliamentary Under Secretary of State welcomed the launch of Healthwatch England.

 

The event was also attended by over 120 stakeholders from local and national charities, Local Involvement Networks (LINks), and colleagues from local government and the Department of Health.

 

In a specially commissioned short film for the launch, members of the public and people who use health and social care services (including a number of members of SpeakOut) speak about hopes for Healthwatch England and what is should achieve. Watch the video here.

 

You can keep up to date with other Healtwatch developments on the new Healthwatch England web site http://www.healthwatch.co.uk/

 

SpeakOut groups team up with the New Economics Foundation and the People’s Health Trust to help identify priorities for Health Lottery Funding (Sept 2012)

 

 

The Health Lottery is administered and run by the People’s Health Trust, a charity which works to address health inequalities across Great Britain. It raises money via 51 local society lotteries. In turn, it then funds a wide range of organisations and projects that are designed to reduce health inequalities according to local needs and priorities.

 

The People’s Health Trust has begun a discussion with local people to help identify what its priorities for funding should be.

 

The New Economics Foundation and the University of Central of Central Lancashire have agreed to work together to facilitate discussions with marginalised and seldom heard groups in three geographical areas - Birmingham and Solihull; Hampshire, Southampton, Portsmouth and the Isle of White; and Suffolk. Three SpeakOut members - The Birmingham LGBT Trust, Awaaz FM and Age UK Suffolk – are supporting the work by involving people locally in discussions about: the causes of health inequalities; the particular health issues and health inequalities experienced specific, marginalised groups; and the identification of local priorities for grants from the Health Lottery.

 

 

Healthwatch update (Sept 2012)

 

In these two short video clips David Behan, CQC’s new Chief Executive, and Lorraine Denoris, Programme Director for Healthwatch Implementation at Local Government Association, reflect on how local Healthwatch services are developing across the country.

 

 

Macmillan Cancer Support launch new resources to support the involvement of patients and the public in research (Sept 2012)

 

Macmillian Cancer Support have published new training material which is designed to support the involvement of patients and the public in research. You can download a copy of the materials here. The resource is written for a mixed audience of both lay people and professionals and is designed for everyone who has an interest in health research. No formal scientific training is required to understand it. All that is required is an interest in working together in a constructive and active research team.

 

The National Institute for Health Research (NIHR) are seeking lay representatives to help shape the future of research (Sept 2012)

 

 

 

 

 

CQC Strategic Review - Stage 2 Consultation Opens (Sept 2012)

 

CQC has started the second stage of its strategic review and are asking for your views on its plans for the next three years.

CQC's vision of success is a health and social care sector where more services provide care that meets national standards of quality and safety. This means that more people will receive better care.

 

The consultation paper is asking your views on seven specific questions. These cover:

 

  1. •how CQC regulates services.
  2. •how CQC manages its independence.
  3. •how can CQC measure its own impact.
  4. •CQC's relationship with the public and with organisations that provide care.
  5. •CQC's role in the complaints system.
  6. •CQC's responsibilities in relation to mental health services

 

These documents provides more information about the Review.

 

Full version

Quick guide

Easy read

 

You can send your responses to the questions in the following ways:

 

You can have you say using an on-line form

 

You can respond by email cqcthenextphase@cqc.org.uk

 

Or you can post your feedback to:

 

CQC The Next Phase
CQC National Customer Service Centre
Citygate, Gallowgate
Newcastle upon Tyne, NE1 4PA

 

The consultation will close on Thursday 6 December 2012.

 

SpeakOut will be holding specific events for member groups in November and will be inviting you to take part. An email about how you can get involved will be sent out very soon.

 

CQC Chair Jo Williams announces resignation (Sept 2012)

Jo Williams, CQC’s Chair, has written to the Secretary of State for Health, Jeremy Hunt, to resign from her position of Chair at CQC. In an email to all staff Jo said, “It has been a demanding and complex role and there have undoubtedly been challenges but there is now clear evidence that our work is beginning to have an impact on the care that people receive.”

 

Jo thanked staff for their support during her time as Chair and for their commitment to improving care for people who use services. She went on to say that it had been a privilege to be the Chair of CQC, but that it was a now a good time to step aside and for a new Chair to continue to build on achievements to date. She will remain in post until a new Chair is appointed.

 

David Behan, CQC’s new Chief Executive, said, “Even in the short time since I joined CQC, we have formed a strong partnership. I will miss Jo’s experience and advice and I know everyone at CQC will feel a very genuine sense of gratitude for her dedication to CQC and the huge role she has played in our achievements so far.”

 

 

Time to change funding available (August 2012)

 

Led by Mind and Rethink Mental Illness, Time to Change is England’s biggest ever attempt to end the stigma and discrimination that faces people with mental health problems. Funding is currently available for projects that bring people with and without mental health problems together to challenge discrimination in their communities. 25% of the funding available will be used to fund projects run by and for people from Black and minority ethnic communities, so this funding stream may be of particular interest to SpeakOut members. Successful applications will involve people with mental health problems in the planning and delivery of the project and will focus on promoting positive social contact between people who have experience of mental health problems and people who do not. Bringing people together in this way is seen as a key mechanism for reducing stigma and discrimination. Funding will not be provided to develop or deliver services to people with mental health problems or to run awareness raising or education sessions. The closing date for this round is 12 noon on Friday 21st September 2012.

 

Click here for further information and guidance.

 

The latest from Healthwatch England (August 2012) - Chair of Healthwatch England is announced

 

Anna Bradley has been appointed as the Chair of Healthwatch England and a CQC Board member.

 

"I am very excited about this opportunity to represent and amplify the voices of people who use the health and care system. I am clear that those who run, commission, and regulate services need to learn from the people who use those services,” said Anna. “Healthwatch England will act as a champion for those who sometimes struggle to be heard. I am privileged to be determining the future shape of the organisation - and determined that it will make a genuine difference where it matters most. My immediate focus will be to identify strategic priorities for action, and then to ensure that these inform real change to the future of service delivery."

 

Jo Williams, Chair of CQC, said: "I welcome the appointment of Anna Bradley to the post of the Chair of Healthwatch England. Throughout her career she has been a champion for the consumer and I have no doubt that she will bring to the post the necessary rigour and independence. I look forward to working with her to build a truly independent Healthwatch network which will enhance our regulatory work and help us identify and act against poor care, in the interests of people who use services."

 

The new Healthwatch England website has just been launched. From April 2013 Healthwatch England and local Healthwatches will together act as the consumer champion for everyone who uses health and social care services in England.

 

You can also join the Healthwatch online community by emailing healthwatch@nunwood.co.uk

 

To see the new website visit www.healthwatch.co.uk

The latest CQC Annual Report is published (July 2012)

 

The latest CQC annual report has been published and is now available to download. SpeakOut groups are mentioned explicitly on pages 23 and 39 in relation to the contribution that they have made to the inspection framework and the equality and human rights workstream. Although not mentioned explicitly SpeakOut members were heavily involved in the Healthwatch branding referred to on page 33.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What will the NHS look like in the future (July 2012)

 

The new health and care system will be up and running by April 2013. New organisations, and changes to existing roles are being developed over the course of this year. But what will the new system look like and how are the different parts of it supposed to relate to one another? The diagram below will give you some idea of the new structures and arrangements. You can download a bigger version here.

 

Healthwatch Guidance (June 2012)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Welcome to new members (June 2012)

 

SpeakOut is please to welcome the following new members.

 

· Barnsley Gypsy Traveller Community Group – Barnsley

· Bradford LGBT Strategic Partnership (known as Equity Partnership) – Bradford

· Community Network – London

· Leeds Involving People – Leeds

· OLGA (Older Lesbian, Gay, Bisexual and Trans Association) – Scarborough

· Partnership in Enablement – Hull

 

 

SpeakOut regional conferences (June 2012)

 

SpeakOut is hosting a series of regional conferences for members in July 2012. These will be held in Preston (2nd July), London (9th July) and Birmingham (16th July). As well as bringing members together to strengthen regional ties and links these events will update members with regard to the reform of the health and social care system, including the development of HealthWatch England and local HealthWatch. Members will also focus on the development of a training strategy for the network.

SpeakOut groups join eQuality Voices (May 2012)

 

We are delighted to report that three SpeakOut members have been selected to join the CQC eQuality Voices group. The group has a very important function overseeing that equality and human rights issues underpin all aspects of CQC work.

 

Janie Codona from One Voice 4 Travellers, Wisbech, Karnail Sodhi from Asian Disabled Association, Derby and Mohammed Hanif from Chiraagh, Halifax were all successful in their applications.

 

All three members have a wide range of skills, expertise and experiences and will be reporting back to the SpeakOut Network about their involvement in the eQuality Voices Group.

 

This is what the three had to say about their appointments:

 

“I have been involved in supporting Travellers with health issues and hope to extend my learning by finding out about the needs of other marginalised groups and how health inequality affects different communities.” Janie Codona

 

I’m extremely passionate about equality and human rights issues and am absolutely delighted to have got selected. As a carer of elderly disabled relatives and volunteer of a small, unfunded group being able to participate at a strategic level within the CQC is evidence of the impact of the SpeakOut Network. I am looking forward to getting involved and to share my experiences.”Karnail Sodhi

 

“I’m currently Chair of Chiraagh a community based group that has been actively involved for more than 20 years in improving the health and well-being of the local Asian community in Halifax. I hope to take forward this knowledge to the eQuality Voices panel.” Mohammed Hanif.

 

 

SpeakOut is assisting with NIHR funded research exploring satisfaction with personal social services among Pakistani, Bangladeshi and White British People (May 2012)

 

Surveys show that people from Black and minority ethnic groups consistently report lower levels of satisfaction with social care provision that White British people. The National Institute for Health Research (NIHR) is funding the National Centre for Social Research and the Universities of Stirling and Leeds to carry out research to explore the reasons for this.

 

SpeakOut members Mohammed Hanif from Al-Hayat and Naseem Aboobaker from Mushkil Aasaan have been appointed to a project advisory group to assist with the research.

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